Find answers to common questions about shopping with BlakeIvy.
How long does delivery take?
Our estimated delivery time is 3–5 business days within the United Kingdom. Business days exclude weekends and public holidays.
How much does shipping cost?
Standard UK shipping is completely free. There is no minimum order value required for free standard shipping.
How can I track my order?
You can use the tracking information provided in your shipping confirmation email, where available.
For assistance, visit our Track Your Order page or email help@blakeivy.co.uk with your order number.
What is your return policy?
We offer free returns within 30 days of delivery for eligible products.
To request a return, email help@blakeivy.co.uk with your order number. Our team will provide the appropriate return instructions.
Are returns free?
Yes. Eligible UK returns within our 30-day return period are free, with no restocking fees.
What if my order arrives damaged or defective?
Contact help@blakeivy.co.uk with your order number and a description of the issue. Photographs can help us investigate more quickly.
We will arrange an appropriate solution in accordance with your consumer rights.
How will I receive my refund?
Refunds are issued to the original payment method. Once processed, the time required for the funds to appear depends on your bank or payment provider.
Can I cancel my order?
Please contact us as soon as possible if you wish to cancel an order.
If your order has already been dispatched, you may need to follow our return process. Your statutory cancellation rights remain unaffected.
What payment methods do you accept?
The available payment methods are displayed during checkout. You can review your order total and select an available payment option before completing your purchase.
Are payments secure?
Our store uses Shopify-supported checkout and payment-processing services designed to protect transaction information.
Do you offer international shipping?
Our standard shipping service is intended for eligible UK delivery addresses.
How can I contact customer support?
Email: help@blakeivy.co.uk
Phone: +44 7828750358
Address: 92, 6 Riverlight Quay Riverlight Quay, London, England, SW11 8EB, United Kingdom
Website: https://blakeivy.co.uk/