Shipping policy
Thank you for shopping at BlakeIvy, operated by HOME CARE EQUIPMENT LTD.
We aim to provide a convenient and reliable delivery experience for our customers throughout the United Kingdom.
Shipping Destinations
We currently offer shipping to eligible addresses within the United Kingdom.
Shipping Costs
Standard Shipping: FREE
There are no standard shipping charges for UK orders.
Delivery Timeframe
Estimated delivery: 3–5 business days.
Business days exclude weekends and UK public holidays.
Delivery estimates may vary due to destination, courier operations, public holidays or circumstances outside our reasonable control.
Order Processing
Orders are prepared for dispatch after successful payment confirmation. The estimated 3–5 business day delivery timeframe includes normal order processing and transit.
Order Confirmation and Tracking
Customers receive an order confirmation by email after completing their purchase.
Where courier tracking is available, tracking information will be provided after dispatch.
Customers may request an order update through our Track Your Order page or by contacting help@blakeivy.co.uk.
Delivery Delays
If we become aware of a significant delivery delay, we will contact the customer using the information provided during checkout.
Customers may contact our support team for assistance with delayed or missing deliveries. Applicable statutory cancellation and refund rights remain unaffected.
Incorrect Shipping Information
Customers are responsible for providing accurate delivery details at checkout.
If you notice an error in your delivery address, please contact us as soon as possible.
Lost or Damaged Shipments
If your order arrives damaged or does not arrive, please contact us with your order number.
We will investigate the issue and arrange an appropriate resolution in accordance with applicable consumer law.
Customer Support
BlakeIvy — HOME CARE EQUIPMENT LTD
Email: help@blakeivy.co.uk
Phone: +44 7828750358
Address: 92, 6 Riverlight Quay Riverlight Quay, London, England, SW11 8EB, United Kingdom
Website: https://blakeivy.co.uk/